Refund policy
Returns & Satisfaction Guarantee
Thank you for supporting Rescue Dog Lovers Store! Every purchase celebrates the incredible bond between people and the rescue dogs who change our lives for the better.
Each item is made especially for you after your order is placed. Creating products on demand allows us to reduce waste while offering meaningful designs for fellow rescue dog lovers.
Because every product is custom-made, we aren't able to accept returns or exchanges for incorrect sizing, color selection, or changes of mind. Please take a moment to review the size chart before ordering.
If There's a Problem
We want every customer to have a wonderful experience. If your order arrives damaged, defective, or you receive the wrong item, please email info@cheekycheetahproducts.com within 10 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and, if applicable, the packaging
We'll review your request promptly and, when appropriate, arrange a replacement or refund at no cost to you.
Ordered the Wrong Size?
We understand that mistakes happen. While we can't accept returns or exchanges on custom-made items, please don't hesitate to contact us. We'll always do our best to help whenever we can.
Lost Packages
If your package appears to be lost during shipping, let us know. We'll work with our fulfillment partner and the shipping carrier to investigate and help resolve the issue.
Thank You
Our family adopted a rescue puppy during the pandemic, and he completely changed our lives with his unconditional love, endless affection, and larger-than-life personality. He inspired this store, and every design celebrates the special connection between rescue dogs and the people lucky enough to love them.
Thank you for supporting our small business and for helping us celebrate rescue dogs everywhere. We truly appreciate you.
Our Promise to You
We're a small business that genuinely values every customer. If something goes wrong with your order, we'll always do our best to make it right. Clear communication, fair solutions, and excellent customer service are at the heart of everything we do.